The safety and well-being of Barbara Eden, our team members, and our customers are our highest priority. As such, we have ensured our facilities and operations are safe for Barbara Eden, our team, and our customers. We will continue to do so throughout the COVID-19 pandemic.
We are a small USA based company that manufactures most of its items for sale in-house, with some items coming from other US-based businesses. Because we are an in-house American manufacturing and fulfillment operation, some of our team needs to be on the job daily. We have implemented emergency operation plans to minimize business disruption and ensure production, distribution, and customer service.
In order to keep our team and Ms. Eden safe, personalized autograph orders will take longer to fulfill. For the time being, it will take 4-6 weeks for any personalized order to SHIP. Once an order ships, a tracking number will be provided to customer so that they can track the order en route to them. Depending on location (inside or outside the US) will depend on how long it takes to actually be delivered. We appreciate our customers understanding and patience.
All in stock BarbraEden.net items, including NON-personalized autograph items, are shipping out within 1-3 business days on average. (Delivery date after shipment depends on location of ordering customer, as well as the shipping method chosen at checkout. See below for more details.)
We look forward to offering you magical service and thank you for your supporting a small business by during these unprecedented times. To our new customers, thank you for your business, and to our valued repeat customers and Barbara Eden fan club members, thank you for your continued patronage.
The BarbaraEden.net Family
Hello! I just wanted to take a moment to let everyone know that I am safe and sound; healthy and following the advice to stay removed from public places. My husband Jon and I send our thoughts and prayers to all those affected in this uncertain time.
My love and prayers are with everyone.
In order to limit contact with Ms. Eden for the time being and to keep our team safe as well, it will take longer to process personalized autograph orders. As a result, it may take 4-6 weeks for any order containing a personalized autograph item to ship. Once an order ships, the customer will receive a tracking number and be able to track the item en route to them (or their gift recipient). For US orders, they are generally delivered within a business week of shipment, barring any unexpected carrier delays. International orders will take longer for delivery. Please see below for our COVID-19 update regarding International orders. If you have any questions about our current policy, click here to Contact Us.
We appreciate your patience and understanding.
To clarify -- ALL in stock non-personalized autograph items are ready to ship out immediately.
Fan club enrollment is open again. If you'd like to join or renew, click here.
We are still fulfilling orders with most in stock items* shipping within 1-3 business day(s) of order being placed by customer. Due to the impact of COVID-19, shipping carriers are experiencing operational delays in certain areas. Shipping carrier delays are outside of our control. However, once a BarbaraEden.net order ships, ordering customer will receive a tracking number for that order, which can be used to track movement of progress en route to customer (or their gift recipient). We appreciate your patience and understanding if your order's delivery is delayed by the carrier.
UPDATE June 7, 2022: Click here for additional USPS Service Alerts for US Orders.
UPDATE June 9, 2022: Click here for additional UPS Service Alerts for US Orders.
UPDATE June 8, 2022: Click here for additional FedEx Service Alerts for US Orders.
* Items = In Stock items that are either not autographed; -or- Autographed, but not personalized
We are still fulfilling international orders. Regarding international shipments, the current situation may give rise to delays in transit. These may be caused by changes in transport procedure (such as border controls), changes in international transport (such as cancellation of flight connections used for transport to date) and changes in delivery in the target country (such as protective regulations and quarantine measures). Please keep this in mind if you are placing an order with a delivery address outside of the US. We appreciate your understanding and thank you for shopping Barbara Eden's Official Store.
NEW ZEALAND (October 2021): For those utilizing a PO Box, the only way we can ship to those is via USPS and USPS has informed us that they are unable to ship to New Zealand via any method other than Priority Mail Express International for the time being due to the impact of COVID-19 on those countries. The good news: Priority Mail Express International packages are shipped in a box and include both tracking and insurance. The bad news: This is the most expensive method of shipping international packages via USPS, so shipping rates have temporarily increased as a result. Once other USPS shipping methods are available to New Zealand again, the shipping rates will go back down. (For non-PO box addresses, BarbaraEden.net may ship via UPS, FedEx, or another available carrier due to the delays USPS is experiencing with Express packages. Regardless of carrier chosen, all packages shipped to Australia or New Zealand will have tracking and insurance.) We appreciate your understanding. Please stay healthy and safe during these unprecedented times.
UKRAINE, BELARUS, & RUSSIA (2022): Due to the ongoing conflict, BarbaraEden.net can't currently ship to mailing addresses in Ukraine, Belarus, or Russia as shipping carriers have temporarily suspended operations to these countries. We will resume fulfilling orders for customers in that area when we are able to do so. We appreciate your understanding. Stay safe. Our thoughts and prayers are with you.
UPDATE June 3, 2022: Click here for additional USPS Service Alerts for International Orders.
UPDATE June 9, 2022 - UPS Internatinal Service Alerts: Vary by country. Please visit UPS.com directly and go to the Service Alerts page to see if there any service alerts for your country.
UPDATE June 8, 2022: Click here for additional FedEx Service Alerts for International Orders.