Team Eden members are conducting physical inventory from Friday, June 12 to Wednesday, July 1. During this time, select items in the store will show as being on backorder and will have an extended delivery. As our inventory continues, more and more items will return to "In Stock" status. Until then, if you purchase a backorder item, please be aware that the item will not ship until it is back in Stock. (For estimated shipment date for a backorder product, please see backorder/extended delivery note on that particular product's page.) We appreciate your understanding.
Note for "In Stock" item orders only: Orders containing only "In Stock" items placed during this period may require an additional 2-5 business days to process.
Note for "Backorder" item orders only: If you purchase a backorder item, please be aware that item will not ship until it is back in stock. An order containing multiple backorder items will not ship until ALL items in that order are in stock. (For estimated shipment date for a backorder product, please see backorder/extended delivery note on that particular product's page.)
Note for orders containing both "In Stock" and "Backorder" items: Any order containing both "In Stock" and backorder items will not ship until ALL items in order are in stock. To get your order fulfilled faster, we recommend placing separate orders - one order with only "In Stock" items and one order with only backorder items.
Orders containing personalized autograph 8x10s will not be impacted by this inventory and will have the same processing time (approximately 4-6 week to SHIP from our facility).
As for Customer Service, we will periodically check messages during inventory and will still endeavor to respond (when necessary) as soon as possible. Please understand that there will be a delay in receiving a response during this period and non-urgent inquiries may not be responded to until after the inventory concludes.
We appreciate your understanding.
Thank you for supporting a small business by shopping Barbara Eden's Official Store. Have a magical week!
Regards,
BarbaraEden.net Customer Service
Team Eden members are on vacation from Thursday, July 2 to Tuesday, July 14 allowing our team to recharge following inventory and celebrate America's 250th birthday. We appreciate your understanding as our team spends time with friends and family and is given an opportunity to explore some of the USA's beautiful National Parks, forests and lands. As such, orders for "In Stock" items placed during that period (July 2 - 14) will not ship out until July 15, 16, or 17. This includes fan club orders, non-personalized autographed items, and non-autographed items that are currently listed as "In Stock." (Please note: Due to the volume of orders placed during that time, some in stock items -- particularly those requiring gift wrap and/or COAs -- may require an additional 2-4 business days to process.)
Orders containing personalized autograph 8x10s will not be impacted by this vacation and will have the same processing time (approximately 4-6 week to SHIP from our facility).
As for Customer Service, we will periodically check messages during the vacation period and will still endeavor to respond (when necessary) as soon as possible. Please understand that there will be a delay in receiving a response during this period and non-urgent inquiries may not be responded to until after the vacation period.
We appreciate your understanding.
Thank you for supporting a small business by shopping Barbara Eden's Official Store. Have a magical week!
Regards,
BarbaraEden.net Customer Service